Our customer focused ethos is supported by our Customer charter which states:

Harding Electrical Installations Ltd and it's most valuable resource, its staff, are committed to providing you with services that give total satisfaction. We recognise that customers who are left with a good impression of our services will in turn recommend us to others. Trust is the foundation of good business.

In applying this principal, we will:

• be professional in all aspects of our work, with a team that takes pride in all that it does
• listen and to respond courteously to you and respect your wishes in a two-way relationship built upon trust
• get things right first time, but if something does go wrong we will endeavor to put it right as quickly as possible and with minimum inconvenience to you
• continually improve our service and welcome your feedback
• respond positively to any complaints in order to leave you totally satisfied

What you can expect from us:

• when we visit you, our staff will:
• at all times be presentable and carry authorised identification cards.
• be courteous, helpful and make every effort to accommodate your needs whist carrying out their work
• respect your property and privacy
• complete their work with the minimum of disruption
• aim to be on time for all appointments

When you contact us, our staff:

• will be polite, helpful and courteous at all times
• will listen to you and make every effort to respond to your request
• will deal with your enquiry promptly
• will keep you fully informed of decisions and reasons behind any delay to our service